If Otter cannot distinguish what is being said because there is too much background noise, it may misspell what that person is saying or ignore it completely if the prediction level is too low. Background noise is generally the biggest factor in inaccurate transcriptions or missing audio. To increase the accuracy of Otter's transcription, follow these best practices. Sometimes, a person's voice may not always be transcribed accurately or completely missing.

A person's voice is misspelled or is sometimes missing in a conversation Safari does not support recording audio playback on the same computer and we recommend using Otter on Chrome or Firefox, or the mobile app. Using Safari to transcribe an online meeting or audio playback (e.g.

Our team is working to improve this, but in the meantime, we recommend not using a headset or headphones when using Otter. Therefore, Otter is unable to transcribe when others are speaking, however, it will transcribe your voice. However, if you’re using a headset, the audio goes directly into your ears and can’t be picked up by the microphone. If you play the audio through your computer speakers, then the microphone will pick up that audio and send it to Otter to be recorded. Otter cannot access sound that’s being played by other tabs in your browser, or other applications on your computer and can only record the audio that can be heard by your microphone. If you are experiencing problems with Otter not transcribing your voice, someone else's voice, or both, perform one or more troubleshooting steps to fix the problem.

Headset mic not picking up sound